Fashioning Melbourne

On Thursday 4th March, I attended the Fashioning Melbourne forum which is part of the LMFF 2010 Cultural Program. It was held at the State Library and a sell out event. Robert Buckingham was the moderator and the panel featured The Age fashion editor Jan Breen-Burns, Bec Cole (stylist and co-creator of Madame Virtue & Co), Sener Besim (GM of Scanlan & Theodore) and Debra Mar of Blacklisted. The forum was a discussion about retailing in Melbourne and what makes Melbourne unique. Here are some edited highlights discussed throughout the night:

Melbourne’s Patchwork of Retail
Melbourne is a ‘gorgeous soup of retail’ according to Jan Breen Burns; from Bourke Street’s home of the flagship/mega stores (Sportsgirl, Forever New, Supre and General Pants) to the many twisting historical arcades, to the destination designer boutiques found hidden away up flights of stairs to the mix of cluster villages in inner city suburbs to the mega retail shopping centres of Westfield and Chadstone.

Exciting Retail Experiences
* Captain of Industry – offering a modern day version of the tailored bespoke service of yesteryear.
* Le Louvre – the new home in South Yarra offers the ultimate retail experience of surprise, delight and prestige mixing exclusivity with accessibility.
* Sportsgirl – for a hit of fun, fast fashion with a fresh, must see approach.
* Thousand Shop – honest, genuine retailing with a lifestyle approach and strong personality.
* Shag – for an injection of vintage storytelling and nostalgia.

Role of Customer Service
• Creating a calm but stimulating environment for customers to feel a sense of belonging (in Scanlan’s case up to 3 hours in the Armadale store at times!)
• Having knowledgeable staff that understands the difference between pouncing, educating and allowing some good quality browsing time, but also offering genuine advice.
• Involving the customer in the process – showing them how, where and why the product is made locally by creating a retail experience that shares the creative process (having a store front in the actual workroom like Blacklisted in Easy St Collingwood)

Pioneering Retail
• Le Louvre have always been the first to start a trend with their retailing – first in Collins Street before it was the Paris end of Collins St and now with their new store in South Yarra where there is no other fashion retailing.
• High Street Armadale – When Scanlan & Theodore moved there it was largely an art gallery community, however it’s become a mix of fashion, food and art now and this leads to a great overall experience.
• Madame Virtue & Co is in Crossley Street and one of the few fashion retailers inhabiting this area, instead preferring to be amongst the melting pot of food and art mixed with history.
• Blacklisted moved its premises from South Yarra to Easy St Collingwood as all their suppliers were located there and it made the experience for customers an all encompassing one.

Interesting bits & pieces
• Robert Buckingham is working with The Future Laboratory on a retail strategy for the City of Melbourne about evolving Melbourne as a city.  Can’t wait to see what comes of this association and props to City of Melbourne for engaging a trend intelligence agency to help their plans!
• Sener Besim is waiting for the dust to settle with DJ’s and Myer’s new department store re-births in Bourke Street before reviewing their next Scanlan & Theodore business development move within the CBD.
• Jan Breen Burns is curious to see how the new Department stores will change the consumer buying behaviour outlook in the CBD, given the success they are experiencing with “The house of brands” philosophy.
• Online retailing is a must do if you have a bricks and mortar store, but you need to be clever about the approach and mimic the real time experience as best as you can online to have any sort of longevity or business success!